Indian Maid In Singapore
Indian Maids are becoming a big demand in Singapore. With the call by the Singapore goverment to encourage women to work, families are now turning to foreign domestic workers to take care of the...
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Angry customers – what can we do with them
“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back? It is very hard to select words when some of your customers is angry and complains about...
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Additional phone lines allows for greater customer-service success
With the complexity of one’s business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could...
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5 Simple Tips For Dealing With Nasty Customers
If you have been in business very long, you have likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one that is...
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2 Little Words That Work Marketing Magic
In his classic best-seller, How To Win Friends And Influence People, Dale Carnegie’s second chapter is entitled The Big Secret of Dealing With People. The secret is summed up in this principle: Give...
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6 Tips for Keeping Your Cool When Customers Get Hot
1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with...
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Build a strong business with strong customer relationships
Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is...
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